Thank you for choosing Mill Pond Realty …. Where memories began!

RESERVATIONS:   A minimum of 50% down per reservation is required within 5 days of initial reservation.  If the advance rent is not received within 7 days of booking, your reservation will be cancelled.  Final payment is due in full 30 days prior to arrival along with the 11% tax and surcharge and the $35.00 non refundable damage waiver fee.  If you have prepaid with a credit card, we will automatically charge the card on file the balance unless you instruct us otherwise.   

CONFIRMATIONS:  You will receive a contract among other pertinent information once the reservation is confirmed.  Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct.  Once you have verified the contract information is correct it must be returned along with your deposit within 7 days of confirmation. 

Please verify:

• Arrival/departure date

• Reserved accommodations

• Total rental amount due 

CANCELLATIONS:  Notice must be given 30 days prior to the rental date in order to receive a refund of money, less a 10% processing fee (the cancellation fee goes into effect at the time your initial deposit is received by the Mill Pond Realty office). Cancellations occurring within 30 days of the arrival date will result in a full forfeit of monies paid; unless the rental property is rebooked at which time the 10% cancellation fee will be enforced.  Mill Pond Realty reserves the right to cancel any reservation.

CHECK-IN PROCEDURES:  Check-in time is 4:00 pm on date of arrival.  During our summer season, there may be unusual circumstances that prevent the property you reserved from being ready by 4:00 pm.  We appreciate your patience.  Check-in is at the Mill Pond Realty office, not the rental property.  If you are arriving after hours, please phone our office to make special arrangements.

LATE ARRIVALS:  We will be happy to make arrangements for any of our guests arriving after our office is closed provided they have paid their rental balance in full, and have submitted a signed Guest Rental Agreement prior to arrival.   Failure to receive a signed agreement or pay in full may result in denied access to property.  Please call our office for late arrival instructions.

OFFICE HOURS:  In Season - Monday through Saturday 8:00 am to 7:00 pm  and Sunday 9:30am to 5:00 pm.  WINTER HOURS - Monday through Friday 8:30 am to 5:30pm, Saturday 8:30am - 3pm and Sunday 9am - 3pm.        

PAYMENT:

• Final rental payments are due in full 30 days prior to arrival.

• All payments are due in advance and therefore you will enjoy the convenience of our Express Check-In Service.   Under no circumstances will late arrival packets be left for guests that have not paid in full.

• You may pay with cash, personal check, traveler’s checks and money order. Should your personal check be returned for any reason, there will be a $50.00 returned check fee added to your balance.

• You will be charged for the entire length of stay reserved and will not be refunded for checking in late and/or checking out early.

• Sorry, no refunds will be given for inclement weather.

CHECK-OUT PROCEDURES:   Check-out time is 11:00 am on the day of departure.

• Please return all keys, plus any parking permits and/or pool keys/passes to the Mill Pond Realty’s office by 11:00 am.  DO NOT LEAVE KEYS IN THE PROPERTY.  There is a $50 charge for each and any items not returned to our office by check-out time.  All guests and belongings must be out of the property when the keys are returned to our office.  If our office is closed when you check-out, simply drop your items in the “key drop box” slot next to our front door on the north side of the building.

To avoid additional cleaning charges, please do the following before departure:

1.   Remove all food from refrigerator.
2.   Load dirty dishes in to dishwasher.
3.   Leave furniture arranged as you found it.
4.   Put garbage in sturdy plastic garbage bags and put in the outside receptacle provided.
5.   Close and lock all windows and doors.
6.   Please leave the property neat and orderly.

WHAT TO BRING:  You will be given a limited supply of towels and washcloths (there are no hand towels). You will need to provide your own personal beach/pool towels.  Rental rates do not include daily maid service. Daily or bi-weekly maid service can be set up for a nominal fee.  You should also bring personal soaps, detergents, garbage bags, and paper products. All rental properties do have spare linens and towels available as a courtesy; however we recommend you bring your linens.

FURNISHINGS & EQUIPMENT: 

• You are renting a privately owned property.  It has been decorated and equipped to satisfy the particular tastes and desires of the owner.  Please be considerate of the belongings of the owner and to the people who will be renting the property after you.

• Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another property.  You will be charged if the housekeepers have to rearrange the furniture after your stay.

• Since the premises are privately owned, neither Mill Pond Realty nor the owner shall be responsible for any additional furnishings not presently in the property.  Renter is to indemnify owner for any damages or costs to the premises, furnishings, equipment, and household items therein, which occur during renter’s occupancy excluding normal wear and tear.

• Locked closets are maintained by homeowners for personal use.  Please respect these areas.  If owners closets are found broken into, there will be a charge for repair of lock and replacement of any missing items.

DAMAGES:  All accidental damages must be immediately reported to Mill Pond Realty or guest will be liable. Guests will be held responsible for any intentional damages to property. 

REPAIRS & REFUNDS:  Our maintenance/ housekeeping staff is here to make sure your vacation home is in the best condition that it can be.  If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible; however no refunds will be given for appliance failure or other circumstances beyond our control.  Please do not wait until you are checking out to let us know about problems, as we no longer have the opportunity to rectify the situation and cannot offer compensation at that time.  At times, we must wait for parts or service.  Please bear with us during these times.

Guests will be responsible for paying for service calls for any air conditioner or refrigerator that is turned down so low that it freezes up and requires maintenance. 

Mill Pond Realty and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises.  We will try to notify you, if at all possible, in as far advance as possible of any entry.

AFTER HOURS EMERGENCIES:  There is an agent on call 24 hours a day for EMERGENCIES only.  Non-emergencies will be noted and handled the following day during office hours.  The after hour emergency number will be given to you at the time of check-in.

LOCKOUTS:  If you lock yourself out of your property after office hours, you will need to call our emergency telephone number at which time you will need to pay the attendant $50.00 upon unlocking the door.  During office hours, we will be happy to provide you with another set of keys, which will need to be returned immediately to our office.

LONG DISTANCE CALLS:  Most rental properties have a long distance block on each phone. You will need a calling card to make a long distance call from the property.  Local calls and 800 calls are free.  Please refer to the phone book in the property for the local calling area.

PARKING: 

• Most properties only allow parking for two vehicles.  Additional vehicles will need to be parked in a public parking lot.

• Most complexes have parking permits that you will receive at check-in.  There is a maximum of 2 permits per unit.  Please make other arrangements for any excess vehicles.  Please display the permits on your dashboard or rearview mirror at all times.  Mill Pond Realty is not responsible for vehicles towed due to the lack of a parking permit.

• Some condominiums prohibit boats, trailers, jet-skis, motor homes and buses.  If traveling with any of these, please call Mill Pond Realty ahead of time to discuss other parking options.

GRILLING:  Management and fire codes prohibit charcoal, open fire grilling and gas grills within 10 feet of a residence. Please check property for designated grilling area.

GARBAGE REMOVAL:  Please place household trash in appropriate receptacles (dumpster, or covered outside containers provided). Check with Mill Pond Realty office for applicable days of garbage removal.

ITEMS LEFT IN PROPERTY:  Mill Pond realty is not responsible for personal items left in a property.  A $25 service charge plus the cost of shipping costs are required if you request Mill Pond Realty to pick up and mail the items back to you.  Any items otherwise unclaimed will be considered abandoned after five days from your departure.

SUBSTITUTION:  When you confirm a reservation a property will be assigned; however, no property request is guaranteed.  We reserve the right to substitute comparable accommodations with notice in the event of a sale of the rental property or if the property becomes unavailable.  In these rare instances you will be charged the current rate for the new property, and upon notification of change, given the opportunity to cancel without penalty should the new arrangements not be acceptable.  After notification, the normal cancellation policy will once again apply.  Units may not be sublet.

OCCUPANCY:

• The total number of persons allowed in the property at any time is restricted to the stated limit for each property.  Eviction without refund is the penalty.  We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests.  We will rent to family groups and responsible adults only.  Mill Pond Realty properties will not be rented to anyone under 25 years of age.  No children will be allowed to check-in without their parents.  Reservations made under false pretense will be subject to forfeiture of entire advance payment.  Identification may be required upon check-in to verify age.

• No parties, weddings, or gatherings are allowed without prior written permission from Mill Pond Realty.  Absolutely no student groups or house parties will be tolerated.

PETS:  While our pets are important to us, unfortunately we cannot accept them in all of our rental properties.  Having a pet in a rental unit without previous permission will void the contract and therefore be subject to eviction and forfeiture of any rental payments. You will incur an additional charge if any evidence of a pet is found in a rental property with out written permission from Mill Pond Realty. When permitted there is a $100.00 per pet fee that applies.

UNITS FOR SALE:   In the event a property you are renting is listed for sale, we may find the need to show the property during your visit.  We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.

INDEMNITY:  Mill Pond Realty will not be liable for any damages to rental property of furnishings, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy.  Mill Pond Realty will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the unit. 

We have made every effort to ensure that all information printed here is accurate, but cannot be held responsible for errors in printing or changes made by owners in furnishings and appliances.  Prices and tax are subject to change.

Guest acknowledges that Mill Pond Realty is the agent of the property owner and will be paid by the owner.

We Appreciate Your Business and look forward to seeing you and your guests year after year.